Returns and Exchanges

We want you to feel confident shopping with Gerbera Belle. If something is not quite right, eligible full-priced items may be returned for a refund, exchange or store credit within 14 days of delivery.

Return eligibility

To be eligible for a return:

the item must be unworn, unwashed and unused
the item must be in its original condition with all tags attached
proof of purchase or an order number must be provided
the return request must be submitted within 14 days of delivery

Items that appear worn, altered, damaged after delivery or returned without their original tags may not be accepted.

Refunds

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable for change-of-mind returns. Customers are responsible for the cost of return shipping.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Exchanges

Exchanges are subject to stock availability.

When requesting your return, please tell us which item or size you would like to exchange your purchase for. If the requested item is unavailable, you may choose a refund or store credit.

Sale items

Sale or discounted items are final sale for change-of-mind returns unless otherwise stated.

This does not limit any rights you may have under Australian Consumer Law.

Faulty or damaged items

Please inspect your order when it arrives. If you believe an item is faulty, damaged or incorrect, contact us as soon as possible at hello@gerberabelle.com with your order number, a description of the issue and clear photographs.

If an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy, depending on the circumstances. Reasonable return shipping costs for confirmed faulty or incorrect items will be covered by Gerbera Belle.

Your rights under Australian Consumer Law are not limited by this policy. Businesses cannot use store policies to override those consumer-guarantee rights, and statutory rights for faulty goods cannot be restricted to a 14-day period.

How to request a return

Email hello@gerberabelle.com with:

your name and order number
the item you would like to return
whether you are requesting a refund, exchange or store credit
the reason for the return

Once your return has been approved, we will provide the return address and instructions.

Please package the item securely and use a tracked postage service. Gerbera Belle is not responsible for return parcels that are lost or damaged in transit.

Returns sent without prior approval will not be accepted.